The impact of Video Conferencing on Customer Support is a positive.
Video saturation is everywhere, from video conference rooms with multi-bridging capabilities, to desktops and smartphones with video conferencing software. Every generation of video users is more exposed to and more comfortable with video than the previous one, face-to-face with video conferencing is an increasingly integral part daily life.
The video transition is presenting great low cost opportunities for businesses to interact with customers, partners and employees in ways not possible only a few years ago. Now companies are able to give the one-on-one face time that clients and customers deserve, with out having the expense of flying client managers across the country so often.
However, finding the right video conferencing solution presents challenges for the people who design solutions and the IT organisations that implement and support them. They will need to assess and define their needs, then address an array of technological and policy considerations in delivering video solutions to both customers and employees. What video conferencing hardware or software technologies should be used behind the scenes? What quality of service will be guaranteed for all parties involved? What video will be transmitted in high definition(HD)? How much bandwidth will be required to accommodate a large conference with many people in it, and does your company have a data limit? What will it take to connect two rooms talking to each other in addition to the people connecting to those rooms via their tablets and smartphones from around Australia?
Answering these video conferencing questions upfront will affect the operational and financial impacts of selected video solutions. Not all systems are the same, for expert advice of what conferencing system is best for your business, please call us on 1300 369 829, or visit Video Conferencing Australia for the best price on conferencing equipment in Oz.