FAQs

Purchasing and Orders

Do you provide quotes?

Yes. Contact us to request a quote.

Can I trial a product before purchasing?

We offer a 5-business day trial period on a select range of our products. Please contact us to check if this option is available with the product you are interested in.

Do you accept purchase orders?

Yes. Simply send your purchase order via email to orders@videoconferencingaustralia.com.au.

What are my payment options?

We accept payment via credit card, PayPal and direct bank transfer. Please note, surcharges apply to credit card and PayPal payments.

Do you provide support with the purchase of hardware?

We provide basic support on any hardware you purchase online. Please visit our support page for more information or contact us.

Do you provide installation with the purchase of hardware?

We work with partners around Australia to provide your business with installation services of any hardware you purchase online. Please visit our support page for more information or contact us.


Shipping and Delivery

How much is shipping for my order?

We offer FREE shipping on all orders within Australia. This applies to all orders placed online – there is no minimum cost.

Can my order be shipped out via express post?

Yes. We can organise express shipment for an additional fee of $50. Please contact us before placing an order via express post.

Do you ship to PO boxes?

No. Unfortunately, shipping addresses on all orders need to be physical addresses. We require the address to be attended, so that a signature is obtained upon delivery.

Do you provide tracking details with each order?

Yes. All orders are assigned tracking details with our preferred courier. We require the shipping address to be attended, so that a signature is obtained upon delivery.

Do you ship internationally?

No. Unfortunately, we only supply within Australia. For New Zealand orders, please visit Video Conferencing New Zealand.


Returns, Refunds and Exchanges

We strongly advise you seek assistance from one of our specialists before purchasing any product online, as we do not provide refunds for purchases made incorrectly.

For any faulty product, we offer an exchange or store credit based upon the original purchase price. Please refer to our complete Returns Policy.