We are committed to providing you with the best possible service experience. We are bound by the Privacy Act 1988 (Privacy Act), Australian Privacy Principles and registered privacy codes that govern the way in which we must manage your personal information.
Types of information collected
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services and products you are seeking. The kinds of information we typically collect include name, address, phone number, facsimile number, email address, bank account details, place and type of business or any other information relevant to providing you with the services or products you are, or someone else you know is, seeking.
Method of collection
Personal information will generally be collected directly from you through the use of any of our standard order forms to purchase services or products, over the internet and in particular through the Site, when you register an account with us, when you use the resources on our Site, via email or through a telephone conversation with you and when you complete a Customer Contact Form. We may also collect personal information about you from third parties acting on your behalf.
There may however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Purpose of collection
The personal information that we collect and hold about you depends on your interaction with us. Generally, we collect, use and hold your personal information for purposes of:
Failure to provide information
You have the option of using our Site anonymously. However, if the personal information you provide to us is incomplete or inaccurate, you may not be able to fully access our Site and we may be unable to provide you, or someone else you know, with the services or products you, or they, are seeking.
If you access our Site, we may collect additional information about you including browser type, version and language, operating system, pages viewed while browsing our Site, page access times and referring website address.
Third party links and advertising
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Use and disclosure
Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose your personal information to:
• our related entities to facilitate our and their internal business processes;
• our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services, products and various promotions.
We are likely to disclose personal information overseas. For instance, our infrastructure and that of our service providers or other recipients may be based outside Australia, including the United States of America, New Zealand and Canada.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our Site.
Access and correction
You may request access to personal information we hold about you, by making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
Complaints and feedback
If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the Australian Information Commissioner.
Telephone: 1300 369 829
Postal address: East Tower, Level 8, 410 Ann Street, Brisbane 4000, QLD, Australia
For more information about privacy in general, you can visit the Australian Information Commissioner’s website at www.oaic.gov.au