Chorus Call Australia Pty Ltd trading as Video Conferencing Australia (referred to in this document as we, our, us) offers a limited warranty in relation to our products.
We want you to enjoy your new products and we will always strive to provide you the best solutions to meet your needs. However, in the unlikely event that something is not quite right, or not functioning how you thought it would, we are here to help!
For any faulty product, simply return it with its included accessories and packaging along with the original invoice within 14 days of the date you received the product, and we’ll exchange it or offer a store credit based upon the original purchase. In addition, postage, packaging and shipping costs involved with returning an item will be at the customer’s own expense.
The rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Making a claim
In order to receive an exchange or store credit, please note the following:
– exchange the product for an identical type to the product originally supplied; or
– receive a store credit in the same amount already paid for the product originally supplied.
If you have any questions about your product, or wish to make a claim under this policy, please contact using the following contact details:
Mailing address: Level 8, 410 Ann Street, Brisbane 4000, QLD Australia
Contact number: 1300 369 829
Email address: firstname.lastname@example.org