Support

Installation

Video Conferencing Australia is an Australian based company with representation throughout Australia.  With each purchase of  a SIP or H.323 video conferencing unit, you receive 1 hour of free telephone support to assist you with your installation.  This includes assisting you with set up of the unit as well as advice on how to configure your internal network to achieve the best results.  If you require further assistance than the 1 hour, time is billed at $80 per hour in 15 minute increments.  You will be informed if charging needs to occur to provide further support.

Video Conferencing Australia is a brand of Chorus Call Australia, a leader in teleconferencing and video conferencing in Australia for over 15 years. We have installation and support capabilities in most capital cities around Australia.  If you require advanced configuration of your units(s), we can provide a detailed quote to meet your needs. Please call us: 1300 369 829

Ongoing Support

Support for technical issues with equipment purchased form Video Conferencing Australia is available Monday to Friday between the hours of 8:00 AM and 5:00 PM Australian Eastern Standard Time (AEST), excluding public holidays. Support will be provided to any unit purchased from Video Conferencing Australia that has a current and up to date maintenance service contract, or where support is included in the cost of the equipment purchased.  Video Conferencing Australia will provide level 1 support to diagnose the issue. If the issue is determined to be a fault in the video unit, support will continue until the issue is rectified.  If it is determined the issue is related to the customer’s internal network, other associated systems or any hardware that isn’t under maintenance service contract, a quote will be provided on the expected cost of support.

For additional information please call us: 1300 369 829, email us, or visit technical assistance.

Product Returns or Exchange

We want you to enjoy your new products and we will always strive to provide you the best solutions to meet your needs. However, in the unlikely event that something is not quite right, or not functioning how you thought it would, we are here to help!

We strongly advise you seek assistance from one of our specialists before purchasing any product online, as we do not provide refunds for purchases made incorrectly.

For any faulty product, simply return it with its included accessories and packaging along with the original invoice within 14 days of the date you received the product, and we’ll exchange it or offer a store credit based upon the original purchase. In addition, postage, packaging and shipping costs involved with returning an item will be at the customer’s own expense.

Visit our Returns Policy page for full details.

Product Warranty

RMAs related to manufacturer defect should generally be handled directly through the manufacturer, unless otherwise specified for warranty or advanced replacement through Video Conferencing Australia. If the manufacturer requires the involvement of VCA, we will be happy to assist.

AVer Products include a 3 year warranty.

  • The warranty period does not apply to accessories.
  • 1-Year Limited Warranty is adopted for the power adapter, remote control, cables, light module, light box, and lamps.

Lifesize Products require a 1 year minimum Device Software Subscription (DSS).

Logitech ConferenceCam Products include a 2 year warranty.

Polycom Products include a 1 year warranty and have further support available via required Support Services.

ClearOne Products include a 1 year warranty.

Konftel Products include a 1 year warranty.

Ex-Demo Stock products retain at least a 1 year warranty; any LifeSize Product requires 1 year minimum DSS

Lifesize Recertification and Renewals

Video Conferencing Australia is an accredited Lifesize Professional Partner and we offer recertification and renewals on all available Lifesize products regardless of if you purchased from us.

For rates and quotes please call us on 1300 369 829 or email us

 

Free Shipping

Enjoy Free Shipping on all items delivered to Australia

No surcharge

*No surcharge on Credit or Debit Cards

Have a question?

Call us on 1300 369 829
Weekdays 8:00am to 5:00pm (AEST)

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